The Medical Services at Lockyer Valley Medical Centre include:
Test Results and Medical Recalls
Test results are checked daily by the doctors. If they need a follow up the Doctors will call you directly or request a Staff member to call. The staff member must check the identity of the caller by requesting the caller’s full name and date of birth. Only the person whose name appears on the results may be given the information, unless the patient is a child, or written permission has been given by the patient.
Our receptionists will take appointments from 8.00am. We make every effort to keep to appointment times, but sometimes emergency cases cause unavoidable delays. Delays are also caused when consultations take longer than expected. This is often impossible for either you or us to anticipate, however please remember that -:
New patients are asked to arrive fifteen minutes early for the first appointment to give their details and fill out required forms.
Please advise reception if your problem is medically urgent.
If you have been fit in due to extenuating circumstances, PLEASE BE PATIENT. It is helpful if you wish to indicate to the receptionist the nature of your problem. This information is treated in the strictest confidence.
If you are unable to keep a booked appointment we ask that you notify us at least a couple of hours beforehand.
Home visits may be arranged in the Gatton area if you are unable to attend the Surgery due to your medical condition. Non-emergency home visits are usually carried out after Surgery hours.
A doctor’s visit is required for a repeat prescription. However if the patient has been seen recently by the doctor, the prescription may be written at the doctor’s discretion. Please give at least 48 hours notice. The charge for this service is $25 and that payment is required upon collection of the prescription.
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised staff members. This Practice and its entire staff respect the privacy of all patients at all times. Information is never given to a third party (including) transfer of medical records without the written permission of the patient.
Requests for transfer of Medical Records to another doctor’s surgery will require written consent and may attract a fee. Please ask our reception staff for details.
Patients wishing to speak to doctors should advise staff as to the purpose of the call. Please leave a contact telephone number and your call will be returned as soon as possible. The policy at this Practice is that the doctors are not interrupted during consultations except for a medical emergency and the practice staff aim to resolve any matters at the first point of contact.
Complaints and Suggestions
The doctors and staff at the Lockyer Valley Medical Centre endeavour to provide comprehensive accessible high-quality medical care.
If you have any complaints or suggestions, please feel free to speak to our Practice Manager, staff, doctors or write to us at the address on the front cover. If you are still not satisfied you may contact the Office of the Health Ombdusman, GPO Box 13281, George St, Brisbane, Qld 4003. (Telephone 133 646).
For Medicare items and consults, we offer bulk billing to all patients.
There may be fees and costs applicable for non-medicare items. Please check with our staff to obtain a detailed Schedule of Fees.